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Modding:Player Guide/Troubleshooting (view source)
Revision as of 15:46, 8 February 2020
, 15:46, 8 February 2020→Fix common problems: + game audio doesn't play, tweaks
# Disable any programs that intercept the game (like MSI AfterBurner or RivaTuner).
# Disable any programs that intercept the game (like MSI AfterBurner or RivaTuner).
# If that doesn't fix it, follow the steps to [[#Ask for help|ask for help]].
# If that doesn't fix it, follow the steps to [[#Ask for help|ask for help]].
===Game audio doesn't play (Windows only)===
Audio plays fine in your browser or other apps, but the game is silent. Here are some common fixes:
# Restart your computer.
# [https://community.playstarbound.com/threads/no-sound.151798/#post-3325874 Make sure the Windows mixer isn't muting the game].
# Make sure the in-game sound slider options aren't muted.
# [[#Game doesn't launch|Reinstall .NET Framework 4.5.2 and XNA Framework 4.0]].
===Save disappeared or doesn't load===
===Save disappeared or doesn't load===
# Make sure the server is set to online in the game options.
# Make sure the server is set to online in the game options.
# Turn firewalls and antivirus off for all players.
# Turn firewalls and antivirus off for all players.
# Make sure everyone is logged onto Steam/GoG Galaxy.
# Make sure everyone is logged onto Steam or GOG Galaxy.
# [[#Reset_your_content_files|Do a content reset for all players.]]
# [[#Reset your content files|Do a content reset for all players]].
# Delete your <code>startup_preferences</code>, found in <code>%appdata%/StardewValley</code> on Windows or <code>~/.config/StardewValley</code> on Linux/Mac.
# Delete your <code>startup_preferences</code> (found in <code>%appdata%/StardewValley</code> on Windows or <code>~/.config/StardewValley</code> on Linux/Mac).
# Restart all players' PCs.
# Restart all players' PCs.
# Restart all players' routers, and check for any [https://www.wikihow.com/Update-Router-Firmware updates for your router].
# Restart all players' routers, and check for any [https://www.wikihow.com/Update-Router-Firmware updates for your router].
# [[#Nothing happens when you launch the game|Try reinstalling .NET Framework 4.5.2 and XNA Framework 4.0]]
# (Windows only) [[#Game doesn't launch|Try reinstalling .NET Framework 4.5.2 and XNA Framework 4.0]].
# If you're playing modded and are getting a "version mismatch" error check your log files for a line like <code>[19:49:26 TRACE game] Starting server. Protocol version: 1.4.0.1</code> and check whether the protocol version matches.
# If you use mods and are getting a "version mismatch" error, check your log files for a line like <code>[19:49:26 TRACE game] Starting server. Protocol version: 1.4.0.1</code> and check whether the protocol version matches.
For console players, please try as many of the steps as you can (particularly the first three) and try [https://edu.gcfglobal.org/en/basic-computer-skills/how-to-power-cycle-a-device/1/ power cycling] your console. Please note that all consoles require their paid online service to play over the internet.
For console players, please try as many of the steps as you can (particularly the first three) and try [https://edu.gcfglobal.org/en/basic-computer-skills/how-to-power-cycle-a-device/1/ power cycling] your console. Please note that all consoles require their paid online service to play over the internet.
===SMAPI files disappear or antivirus complains===
===SMAPI files disappear or antivirus complains===