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| # Disable any programs that intercept the game (like MSI AfterBurner or RivaTuner). | | # Disable any programs that intercept the game (like MSI AfterBurner or RivaTuner). |
| # If that doesn't fix it, follow the steps to [[#Ask for help|ask for help]]. | | # If that doesn't fix it, follow the steps to [[#Ask for help|ask for help]]. |
| + | |
| + | ===Game audio doesn't play (Windows only)=== |
| + | Audio plays fine in your browser or other apps, but the game is silent. Here are some common fixes: |
| + | # Restart your computer. |
| + | # [https://community.playstarbound.com/threads/no-sound.151798/#post-3325874 Make sure the Windows mixer isn't muting the game]. |
| + | # Make sure the in-game sound slider options aren't muted. |
| + | # [[#Game doesn't launch|Reinstall .NET Framework 4.5.2 and XNA Framework 4.0]]. |
| | | |
| ===Save disappeared or doesn't load=== | | ===Save disappeared or doesn't load=== |
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| # Make sure the server is set to online in the game options. | | # Make sure the server is set to online in the game options. |
| # Turn firewalls and antivirus off for all players. | | # Turn firewalls and antivirus off for all players. |
− | # Make sure everyone is logged onto Steam/GoG Galaxy. | + | # Make sure everyone is logged onto Steam or GOG Galaxy. |
− | # [[#Reset_your_content_files|Do a content reset for all players.]] | + | # [[#Reset your content files|Do a content reset for all players]]. |
− | # Delete your <code>startup_preferences</code>, found in <code>%appdata%/StardewValley</code> on Windows or <code>~/.config/StardewValley</code> on Linux/Mac. | + | # Delete your <code>startup_preferences</code> (found in <code>%appdata%/StardewValley</code> on Windows or <code>~/.config/StardewValley</code> on Linux/Mac). |
| # Restart all players' PCs. | | # Restart all players' PCs. |
| # Restart all players' routers, and check for any [https://www.wikihow.com/Update-Router-Firmware updates for your router]. | | # Restart all players' routers, and check for any [https://www.wikihow.com/Update-Router-Firmware updates for your router]. |
− | # [[#Nothing happens when you launch the game|Try reinstalling .NET Framework 4.5.2 and XNA Framework 4.0]] | + | # (Windows only) [[#Game doesn't launch|Try reinstalling .NET Framework 4.5.2 and XNA Framework 4.0]]. |
− | # If you're playing modded and are getting a "version mismatch" error check your log files for a line like <code>[19:49:26 TRACE game] Starting server. Protocol version: 1.4.0.1</code> and check whether the protocol version matches. | + | # If you use mods and are getting a "version mismatch" error, check your log files for a line like <code>[19:49:26 TRACE game] Starting server. Protocol version: 1.4.0.1</code> and check whether the protocol version matches. |
| | | |
− | For console players, please try as many of the steps as you can (particularly the first three) and try [https://edu.gcfglobal.org/en/basic-computer-skills/how-to-power-cycle-a-device/1/ power cycling] your console. Please note that all consoles require their paid online service to play over the internet. | + | For console players, please try as many of the steps as you can (particularly the first three) and try [https://edu.gcfglobal.org/en/basic-computer-skills/how-to-power-cycle-a-device/1/ power cycling] your console. Please note that all consoles require their paid online service to play over the internet. |
| | | |
| ===SMAPI files disappear or antivirus complains=== | | ===SMAPI files disappear or antivirus complains=== |